Do you understand the difference between information and knowledge? In a business context, information gathering happens at all levels of an organization. It can include everything from customer interactions to internal company meetings. On the other hand, knowledge is what every member of an organization understands and uses in their everyday activities.
All forms of Management involve conversation, and Knowledge Management is no different. The management of intangibles is driven by conversations. Those conversations are focused on the particular intangible in question, and serve to set direction, raise awareness, and lead to action.
Is there a need to build a KM system or can KM be driven through People Practices where we celebrate true moments that enables Knowledge Management. Let us just look at 3 examples as below to understand this thought more in principle.
Content curation for learning helps teams stay smart, harnesses collective intelligence and creates an environment that supports sharing and continuous learning. If done properly it can create a valuable, lasting resource which leads to creative innovation and can forge closer relationships with clients. This is essential in today’s world of fast-paced change and disruptive businesses.